Star Garden Hotel (IFS Guojin Center Pozi Street Branch)

I have book Cyberpunk room because I want Cyberpunk theme and console game However, on the date of arrival reception say that this room was not available and does not tell us why. She refused to give us the room and change the room to another one that I didn’t want so I ask her to change to the pool room but she refused and ask me to pay for extra. In addition, the room she give us is not good compared to the Cyberpunk and very dirty full of dust and some insect. On the check out date the time of check out is 12:00 at 11:40 their was a staff trying to open the door without permission I told them that I’m going out please wait there is no manner for staff here I recommend the one who read this review to book another hotel (this one likely a service apartment not hotel because it is located in the complex tower) In conclusion, this is the worst experience of hotel I ever had !!!

Great room, I enjoyed my stay here and would come back to stay again!

The location of the hotel was great with plenty of food options and shopping! The hotel was difficult to find as it is part of a building. You would need to take the elevator up to check-in at reception before you go to a different floor to find your room. It feels more like student accommodation/hostel during this process rather than a hotel. The loft itself was big and spacious but it was clear that there were some areas and details that required improvement but it was a great hotel for the price you pay. The staff were great help and were quick to reply on WeChat if you required any help. Overall, it was a good and spacious hotel!

Convenient location and great place

It will be good if the hotel provides a dryer. We booked 3 rooms with 2 bathrooms, but only 1 bathroom can take a shower.

The hotel is super hard to find but in the very good location. The room smells of cigarettes and the staff were helpful. I have to ask 4-5 people to help me find the hotel